Privacy Policy

1. Introduction

Veloxite ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website and use our monitoring services.

2. Information We Collect

A. Personal Data

When you register for an account, we collect personally identifiable information, such as your:

• Name
• Email address
• Billing information (processed via our third-party payment provider; we do not store full credit card numbers)

B. Monitoring Data

By the nature of our Service, you provide us with:

• URLs and endpoints you wish to monitor.
• Custom request headers (including API keys or tokens) if configured for private endpoint monitoring.
• Webhook URLs for alert notifications.

C. Usage & Technical Data

We automatically collect information when you connect to our Service, such as your IP address, browser type, operating system, and interaction logs with our dashboard. We use cookies and third-party analysis tools, specifically Google Analytics, to help us understand how our Service is used and to improve performance.

3. How We Use Your Information

We use the collected information for specific business purposes:

• To Provide the Service: Conducting uptime checks, Core Web Vitals audits, and sending alerts.
• To Manage Your Account: Processing payments, account verification, and customer support.
• To Improve Our Service: Analyzing usage patterns to optimize performance and develop new features.
• To Send Notifications: Operational emails (downtime alerts) and administrative updates (policy changes, maintenance).

4. Sharing Your Information

We do not sell your personal data. We may share information with:

• Service Providers: Third parties who perform services for us, such as cloud hosting (e.g., AWS, Vercel), payment processing (e.g., Dodo Payments), and email delivery services (e.g., AWS SES).
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

• Account Data: Retained while your account is active.
• Monitoring History: Retained according to your subscription plan (e.g., 7 days for Free, 90 days for Business). After this period, detailed logs are aggregated or deleted.

6. Security

We implement industry-standard security measures to protect your data, including encryption of sensitive data (like API keys) at rest and in transit. However, no method of transmission over the Internet is 100% secure.

7. Third-Party Services & Subprocessors

Our Service relies on trusted third-party providers to deliver functionality, authentication, and performance analysis. These include:

• Google PageSpeed Insights: Used to retrieve performance metrics for your websites.
• Google Analytics: Used to analyze website traffic and user behavior via cookies.
• Clerk: Used for secure user authentication and identity management.

Use of these services is subject to their respective privacy policies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

8. Your Data Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal data. You can manage most of your data directly within your account settings or contact us at support@veloxite.com to exercise these rights.